What Bill doesn't know about Local Housing Allowance isn't worth knowing!
Wendy Martin
This page can be found at http://www.hbadvice.co.uk/housingassociations/training/managing-rent-arrears-a-modern-approach
Useful Links
Managing Rent Arrears -
A Modern Approach
Summary
Social Landlord staff, charged with managing rent arrears, have a daily struggle trying to ensure rent arrears levels are controlled, especially in the current economic climate when tenants who previously paid their rent faithfully from earnings/pensions now appear to be struggling financially.
Housing officers anxious to sustain each tenancy have to juggle with the multiple debt problems of tenants and become, in some cases the tenant's advocate, dealing with DWP staff, and Housing Benefit sections frequently controlled by finance department focused on controlling costs. The HB scheme is more complex now than it has ever been, yet specialist training is low priority, causing greater degree of misunderstanding and mistakes.
This course will examine the causes of arrears, and promote an interventionist approach, and strategy designed to prevent arrears, advocate on behalf of tenants, and deal effectively with arrears repayment arrangements and monitoring of these to minimise the need for legal action.
Learning Outcomes
By the end of this course delegates will:
- understand the causes of rent arrears
- have considered different methods of prevention
- understand how best to maximise Housing Benefit
- be more aware of benefits for those newly out of work or experiencing reduced hours/income
- have examined good practice in the recovery of rent arrears
- understand the importance of efficient administrative procedures
How to Book
We are currently running this event in conjunction with the Chartered Institute of Housing.
To book onto one of the already arranged events, please see the course page on their website.
Alternatively, if you would prefer a private showing of this even, please contact us.